Larry Click
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Larry Click criou uma publicação,
Does Explore count spam tickets as created?
Question: When I report on Created Tickets, do tickets I've marked as spam still show in the "created" number or not?
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Larry Click criou uma publicação,
Searching for Called Numbers
We have over 200 inbound phone numbers with more to come. I've put in triggers to identify the site the caller was calling, but I need to ID the legacy voicemails and assign them to the correct reg...
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Larry Click comentou,
Why would Talk say "Call Rejected"? Number was not blocked and user was not suspended.
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Larry Click comentou,
I have a simple IVR 1) Route to External Number 2) Route to VIP group 3) Route to General Support I need to make a report for how many calls go to each. The Groups are easy. The external number, no...
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Larry Click comentou,
I'm need to ping the recipients of the Side Convo after a set amount of time. How can I do that? Scenario: * Make a request for information via Side Convo * No reply withing 24 hours * Email reci...
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Larry Click comentou,
+1 Need this also.
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Larry Click comentou,
I just have to say, this shouldn't be so convoluted. I've not see a calendar that doesn't start on Sunday. Should just be an option in Explore that the week starts on Sunday or Monday.
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Larry Click comentou,
I have the same need. I have had a store location Ticket Field and now we have need to put that in the User record so we know their main store. We have 187 stores. I don't want to have to add a n...
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Larry Click comentou,
Any update on this? I don't want to scroll widgets in my dashboard as I'm exporting via email on a weekly basis as PDF. I have up to 9 locations to in one widget to send to my district managers. I...
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Larry Click comentou,
We use side conversations all the time, but when we receive a reply, most often the agent is working on another ticket or taking a call. How can we find the ticket the reply came into after the not...