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Martin Holmes

Product Manager

Zendesk Product Manager
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    Martin Holmes comentou,

    Comentário oficial

    Hi Maddison,  If you contact Zendesk Customer Support they will be able to help you get this fixed asap.    See option 1 or 2 on this article: https://support.zendesk.com/hc/en-us/articles/36002661...

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    Martin Holmes comentou,

    Hi Phil,  You can continue to export the Call Summary CSV from the History page for now. We will move that specific CSV over to the Usage Charges page in the next couple of months. We will make mak...

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    Martin Holmes comentou,

    Comentário oficial

    Bonjour, Si vous souhaitez acheter un numéro de téléphone en France, veuillez remplir le formulaire suivant et nous serons heureux de vous aider. https://support.zendesk.com/hc/en-us/requests/new?t...

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    Martin Holmes comentou,

    Hi Susan,  The `ivr_destination_group_name` and `ivr_routed_to` fields in the Talk incremental API should give you the information you are looking for.  https://developer.zendesk.com/rest_api/docs/...

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    Martin Holmes comentou,

    Hi Rosebeth,    We will be adding the Call Summary csv file to the list of csv files that can be downloaded from the Usage Charges page before the History page is retired. So you will continue to h...

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    Martin Holmes comentou,

    Hi Christoph,    Thanks for your feedback. I understand your frustration. The functionality you mention is something which is currently being discussed within the Talk product team.  If you have an...

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    Martin Holmes comentou,

    Hi Pierre,    Thank you for providing your specific use case. At this time, Zendesk Talk allows a maximum of three participants to join a conference call. We do not have any near-term plans to incr...

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    Martin Holmes comentou,

    Hi Christoph,  You may need to do a refresh in order to see the new Usage Charges page. If you still experience issues, please open a ticket and we will look into it ASAP.    Thanks, Martin