Darien

1. Comunidade
2. Feedback on Support
3. Allow end users to update fields after ticket is created

Zendesk you had one job!!!  How is this basic feature request not fulfilled after 5 years of user requests is beyond reason. This is completely unacceptable! Our end-users are unable to even alter ...

• Visualizar comentário
• Darien
• Criado 25 de novembro de 2020 21:40
• 1 voto

1. Comunidade
2. Integrations and Apps Q&A
3. JIRA & Zendesk plugin: How to configure fields and default values?

Hi David Gillespie - any movement on the concerns around `jira_escalated` label expressed above in the last few months? This is really a pestering issue for us as it continuously misleads our devel...

• Visualizar comentário
• Darien
• Criado 21 de abril de 2020 17:30
• 0 voto

1. Comunidade
2. Support Q&A
3. Disable 3rd party cookie requirement globally

We're well into February and our end-users are reporting this issue as of today. Both our company and Zendesk seem very unprofessional at the moment, especially asking users to go through browser s...

• Visualizar comentário
• Darien
• Criado 11 de fevereiro de 2020 19:13
• 0 voto

1. Comunidade
2. Integrations and Apps Q&A
3. JIRA & Zendesk plugin: How to configure fields and default values?

David Gillespie Please follow Dan Cooper's comment and either 1. Change the default value of this label as it really impacts our workflow. Not every support ticket linked to Jira is an escalation. ...

• Visualizar comentário
• Darien
• Criado 6 de fevereiro de 2020 01:45
• 0 voto