Eric Miller
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Eric Miller comentou,
Is there any workflow in Guide that would support reviewers adding comments or suggested edits (along the lines of a 'track changes' type feature)? We have the use case of an article needing a tech...
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Eric Miller comentou,
Question regarding the Safari cookies warning shown in the main body of this topic. If I am using the hostmapped_domain.com/access/normal or /access/help to login or reset a password, I don't get t...
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Eric Miller comentou,
After migrating our entire Help Center into a new Zendesk instance (merger into a multi-brand account) all of our article IDs changed. We were able to successfully implemented a redirect script of ...
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Eric Miller comentou,
@Olivia how do you get a unique visitors report currently? I am interested to get this for our Guide. How does one get the weekly report subscription? I like all of your suggestions. Regarding the ...
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Eric Miller comentou,
The documentation states: The following requests are excluded from activity: Help Center and Talk API requests Does the mean that Help Center API requests are not counted against the rate limit O...
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Eric Miller comentou,
As a user of the Guide Explore EAP I would like to be able to search articles by title keywords in addition to article ID. I would also like to see aggregates of articles views per selected section...
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Eric Miller comentou,
Did removing the line of code actually result in all articles/sections displaying? Or did it just remove the text/link that provided the full list?
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Eric Miller comentou,
I agree about the need for better metrics around search. On that topic, does anyone know if the when using the predictive search results (that populate as the user types in the search bar) if we ge...
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Eric Miller comentou,
Carlo, what did you remove from the hbs to allow all items to be displayed?
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Eric Miller comentou,
Carlo, there is no out of the box way to do this, but it can be done with some customization of your theme. Limiting the article list for a section is the default Guide behavior. For a reasonable f...