Lesley Heizman
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Atividade mais recente por Lesley Heizman-
Lesley Heizman comentou,
I would love to give end users the capability to update certain fields in the activities area of the portal. As others have indicated above, we have end users that will log a request and then reali...
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Lesley Heizman comentou,
Nelli Laine Yes I'm not sure-one time i added a new field and it immediately added it to my default form. The second time it did not. They were both end user editable so I'm not sure why one time i...
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Lesley Heizman comentou,
I'm wondering what the best practices are if you are adding on another brand/form to your Zendesk instance. I want to create new fields that will only be associated with my new brand ticket form, b...
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Lesley Heizman comentou,
We also document similar to others a couple of fields called Issue Type and Resolution type-based on the specific case. Issue type might be something like "General Question", "User Error", "Feature...
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Lesley Heizman comentou,
I've setup this query and it works great-now I'd like to share it with other agents via the dashboard. What I am debating is when I add it to the dashboard I'd like to give them the option to filte...
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Lesley Heizman comentou,
Thanks Caroline! I do have some users reporting issues with Chrome-where they are receiving a grey screen. I just logged a request about this. They are not using incognito mode and are on Chrome 84...
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Lesley Heizman comentou,
I am following this as well as we have customers that are reporting this issue in Safari and Chrome. Is there something we should be watching for under announcements once something is released? I a...
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Lesley Heizman comentou,
We would love the capability for our clients as well. It is our number one complaint from our customers after going live is the ability to add formatting etc. to their responses within the portal.
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Lesley Heizman comentou,
Hey David Gillespie! I wanted to comment on this as well-I would also find this useful if you ever decide to put it in the roadmap in the future! Similar to others above we have acquired other comp...
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Lesley Heizman comentou,
Hey Elissa! I wanted to clarify on the above-if an article is set to visible by Everyone, why would the padlock show up? It makes sense to me it would show up if it was restricted to certain groups...