Bart
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Bart comentou,
I've added tags and added them to the all condition and the csat survey still fires off within the automation. I've also tried using the any condition as a standalone as not all the conditions nee...
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Bart comentou,
Done and done Eugene Orman
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Bart criou uma publicação,
Repopulate Reporting Section
It would be great; now that explore is live; to repopulate the reporting section. Since removing Insights, this whole area that once contained high level metrics is gone. Please consider replicatin...
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Bart comentou,
Eugene Orman, No need to apologize. We all knew explore was replacing Insights came 5th of Feb. But it's unfortunate that these were not replaced 1:1. The reporting Icon to the left of Zendesk no...
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Bart comentou,
That's a shame Greg, Because I was under the impression that these would remain as mentioned 9 months ago here. Hopefully, these kinds of changes are thought through as Zendesk develops other core...
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Bart comentou,
Chandra Robrock, This is well known to us, and we have a ton of other explore dashboards we've built over the years, but this reporting section with the three bars on the left of the dashboard wit...
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Bart comentou,
I was under the impression that this functionality would actually be replicated just run on Explore Stats - https://support.zendesk.com/hc/en-us/community/posts/360044274613-Original-Insights-Repor...
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Bart comentou,
Zendesk, Guys. The whole dashboard reporting section is gone. All you got left is the Knowledge base and Community and Search sections left: Please create a dashboard where those previous values w...
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Bart comentou,
Heya Chris Stock, Thanks for the suggestions. We've only used it for a few months, but adding in a filter actually populated it. One thing that doesn't work however is if I add to the filtered se...
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Bart comentou,
Jessica Blake, I'm trying to get just a list of rated good tickets by ID excluding certain topics. And everything works except when I apply the TICKET ID requirement. I've also added count of tic...