Bart
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Bart comentou,
Maybe a small workaround to this would be to set up a tag that you add to a ticket upon reviewing it. Then when creating your satisfaction report, you simply add to the filter to exclude that tag ...
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Bart criou uma publicação,
Capture Country via Triggers from Geolocation.
Zendesk recognizes tickets created from a geo-location. The idea here would be to via triggers add the country to user data without requesting the end user to pick a country. I might send in a tick...
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Bart comentou,
Quick Question. If a ticket is closed, and you have removed a ticket field option. -- Those tags remain on all the closed tickets from before correct? -- I'm asking as today I am removing some add...
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Bart comentou,
Any possibility to have emoji's as possible in the community? Right now it's quite a hassle to have to go to something like emojipedia to copy paste them in.
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Bart comentou,
Hi Jonathan March and Richard Dawson, Thanks guys for all the help. Both great suggestions. I've checked which triggers were firing upon the creation of the ticket and added to those triggers tick...
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Bart comentou,
Heya @jonathan march, Thanks for that - I think I would have to create a condition when agent creates ticket - a tag is added - maybe make it the first trigger so no other triggers fire after. M...
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Bart comentou,
Hi Jennifer Rowe, When an agent creates a ticket on behalf of the requester, is it possible to create the trigger to send an out bound email - but have no triggers act upon it? And if so, what con...
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Bart comentou,
Agreed with Teo, Slicing / filtering / decomposing data by end user / email / custom fields on those who vote / subscribed etc.
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Bart comentou,
Devan - Community Manager, Is there a way to have as a table in two rows, the update Country - for end-user - and another row with the end-users email. For example, we're bringing out a feature th...
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Bart comentou,
I'm wondering if there is anyway to add via a trigger the update country data to user data. Let's say I don't want to ask end users to pick a country, because they might simply choose whatever they...