Bart
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Comentários
Atividade recente por Bart-
Rob Stack, Is there a way to filter dashboards / queries where they have been publicly shared. Sometimes we need to update the password when a business changes staff and they need to remove the op...
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Rob Stack, Is it possible to create a link to the requester. Use case scenario. Because there is no native round robin tool, quite often we have multiple tickets from the same requester. Instead ...
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Eugene Orman, This is very welcome news. Thanks for taking the time to work on this.
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+1 on this. Why is there an option to sort comments by newest to oldest available when it doesn't actually change the sorting from newest post to oldest in the community? I understand that this is ...
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Maybe a small workaround to this would be to set up a tag that you add to a ticket upon reviewing it. Then when creating your satisfaction report, you simply add to the filter to exclude that tag ...
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Quick Question. If a ticket is closed, and you have removed a ticket field option. -- Those tags remain on all the closed tickets from before correct? -- I'm asking as today I am removing some add...
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Any possibility to have emoji's as possible in the community? Right now it's quite a hassle to have to go to something like emojipedia to copy paste them in.
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Hi Jonathan March and Richard Dawson, Thanks guys for all the help. Both great suggestions. I've checked which triggers were firing upon the creation of the ticket and added to those triggers tick...
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Heya @jonathan march, Thanks for that - I think I would have to create a condition when agent creates ticket - a tag is added - maybe make it the first trigger so no other triggers fire after. M...
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Hi Jennifer Rowe, When an agent creates a ticket on behalf of the requester, is it possible to create the trigger to send an out bound email - but have no triggers act upon it? And if so, what con...