Chassidy Hall

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Votos em atividade por Chassidy Hall Atividade recente Votos
  • Solved vs Closed

    This may seem like an odd question, but what is the reason of having Solved Status and Closed Status, if there is no way for the users/clients to verify that a ticket can move from Solved to Closed...

  • Zendesk for Salesforce or Salesforce Integration for Zendesk?

    Hi all, I am trying to make sure I have the right package installed in SF.  Currently I have both, Zendesk for Salesforce (which I think is the one that is going away) and Salesforce Integration fo...

  • Tags and API's


    Hi,  Looking for information and possibly to see if anyone else in the community has experience with my use case.  How specific can we get with our API calls from Zendesk, are we able to identify s...