Rebecca McMurry

1. Comunidade
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

+1

• Visualizar comentário
• Rebecca McMurry
• Criado 2 de março de 2021 18:19
• 0 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipes reference

I have multiple Zendesk sites. This https://ziftoneadmin.zendesk.com/hc/en-us and https://zift123.zendesk.com/hc/en-us.  How do I tell Explore that I want to use the data for https://ziftoneadmin.z...

• Visualizar comentário
• Rebecca McMurry
• Criado 16 de fevereiro de 2021 15:33
• 0 voto

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Using Google Tag Manager with your help center

I found this Google PDF that explains two options. I believe I fall into Option 1. Do I need to install the container, or do I simply add the Google Analytics code snippet to the document_head.hbs?...

• Visualizar comentário
• Rebecca McMurry
• Criado 30 de dezembro de 2020 16:16
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing an updated article management experience in Guide

Slightly off topic ;-) I just saw the guided Help inside of Zendesk. Are you using Guide to create the guided tutorials that pop up in Guide?

• Visualizar comentário
• Rebecca McMurry
• Criado 26 de outubro de 2020 17:28
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing an updated article management experience in Guide

Allison S I do not see it in my accounts either. Perhaps there was a delay?  

• Visualizar comentário
• Rebecca McMurry
• Criado 19 de outubro de 2020 14:26
• 0 voto

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Using article lists for different views of your knowledge base content

I am trying to add a column to my article view as described in the section above. I do not see a "more" option. Is this something that needs to be turned on? I am on the Enterprise level. Thanks.

• Visualizar comentário
• Rebecca McMurry
• Editado 19 de agosto de 2020 18:33
• 0 voto

1. Comunidade
2. Zendesk Guide EAP - Content Blocks
3. How do I provide feedback for the Content Blocks EAP?

I agree with all the comments about the amount of time it takes to publish, formatting, and the need to manage these blocks. It seems those will be addressed. I would add that when I try to copy Al...

• Visualizar comentário
• Rebecca McMurry
• Criado 4 de agosto de 2020 12:57
• 0 voto

1. Guide
2. ...
3. Working with Answer Bot
4. Improving your Answer Bot suggest rate

I have a Suggestion Rate of 78.3% in Explore. Is that good or bad? Answers are 808, unsuccessful attempts are 224 and Attempts 1,000. Can you help me to under these numbers? I have a click-through ...

• Visualizar comentário
• Rebecca McMurry
• Criado 16 de julho de 2020 17:28
• 0 voto

1. Comunidade
2. Zendesk Events
3. Webinar - Zendesk on Zendesk: How we use self-service to manage ticket queues - June 23, 2020

I really liked this webinar! I am wondering if you will make the presentation available here?  

• Visualizar comentário
• Rebecca McMurry
• Criado 23 de junho de 2020 17:49
• 0 voto