Rebecca McMurry

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions (Guide Professional and Enterprise)

Thanks for the nudge. My tester was not logged in with the correct credentials. Testing again :-)

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• Rebecca McMurry
• Editado 15 de agosto de 2019 15:49
• 0 voto

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions (Guide Professional and Enterprise)

I am trying to set-up a very simple login for users. I created Organizations. Organizations are appearing under signed-in users. https://www.screencast.com/t/z3y9Oql0mB I need these Organizations t...

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• Rebecca McMurry
• Criado 15 de agosto de 2019 14:53
• 0 voto

1. Comunidade
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

@Bogdan this is great news. Do you have a timeline yet?

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• Rebecca McMurry
• Criado 26 de junho de 2019 12:12
• 1 voto

1. Comunidade
2. User Tips & Tricks
3. Tip: Displaying Subsection list on Category page

I am confused where to put that code snippet. Do I paste the snippet after the first {{/if}} or the second? Wherever I seem to paste it I keep getting the error: "{{ `else` }} .. is not permitted i...

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• Rebecca McMurry
• Criado 18 de abril de 2019 20:33
• 0 voto

1. Comunidade
2. Advice from Zendesk
3. Knowledge Manager Roundtable: What is your strategy for restricted content?

This topic is very timely. Thanks for all the responses and various use cases.

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• Rebecca McMurry
• Criado 2 de abril de 2019 19:00
• 2 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

I like the new linking functionality too.  I agree with with Kirsten that a report identifying the broken links would be helpful. Taking it a step further, it would be great to get a message that a...

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• Rebecca McMurry
• Criado 27 de março de 2019 13:33
• 2 votos

1. Support
2. ...
3. Channels
4. About Contextual Help for the Web Widget

We are considering SSO for a new site we are creating.  I was just reading this article and was surprised to see that contextual help does not work with the widget if a login is required. Is that s...

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• Rebecca McMurry
• Criado 14 de março de 2019 17:27
• 0 voto

1. Comunidade
2. Feedback on Guide
3. Help Center: Reusable content

Hi Ryan,  Any progress on the Dynamic Content? It would be a huge plus to be able to re-use content.  

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• Rebecca McMurry
• Criado 4 de março de 2019 13:31
• 0 voto

1. Comunidade
2. User Tips & Tricks
3. Show more than 5 items in Recent Activity

I like this idea but it is not working for me. I see the note that a bracket is missing. What is the correct snippet? This is not working for me?   });setTimeout(function(){ $('.recent-activity-con...

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• Rebecca McMurry
• Criado 21 de fevereiro de 2019 20:31
• 0 voto