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Rachel (from Outfit)

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    Rachel (from Outfit) criou uma publicação,

    Zendesk Chat - advances search include organisation

    1. Comunidade
    2. Feedback on Chat

    Zendesk Chat -> History -> Search The search function is not advanced enough as we cannot search by the user or organisation. The keyword search function only seems to be picking up some of the wor...

    • Rachel (from Outfit)
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    Rachel (from Outfit) criou uma publicação,

    Chat from end user view shows previous conversations

    1. Comunidade
    2. Feedback on Chat

    After a chat has ended, users can view previous conversations in their chat window, which leads them to think they can continue conversations as part of the same ticket. It creates new support tick...

    • Rachel (from Outfit)
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