Benjamin Towne
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Atividade recente por Benjamin Towne-
Hey Donna, Unfortunately this is not possible via our standard integration and the on-sync feature. Where yes Zendesk is able to create new Accounts, Contacts and/or Leads if no match is found upon...
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No problem at all! I'd recommend modifying the trigger to look like this if you'd like to have all events on the ticket pushed into Salesforce. The integration is smart enough to not create duplica...
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Removing the connection to Salesforce on the CRM tab and Connecting to Salesforce again fresh will recreate the Salesforce Trigger and Target fresh. Steps: 1. Remove connection to Salesforce from w...
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Hey Renata, I've created a separate ticket to help troubleshoot this issue with you and will reach out shortly!
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Hey there! To access the Configure Settings for the Salesforce sidebar app requires loading up any existing Zendesk Support Ticket followed by clicking the Configure Settings button found on the ap...
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Hello Natalie! Luckily the Bulk Sync tool is only for syncing Accounts, Contacts, and Leads with Orgs and Users. It doesn't/can't sync the tickets into Salesforce. There are many variables at pl...
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Hey Aaron, Unfortunately our on-going sync is not bi-directional at the moment. It is a one direction sync going Salesforce into Zendesk. Zendesk cannot update objects on the Salesforce side of thi...
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Hey Dolev, Is Zendesk or JIRA sending the notification? I have a feeling it's JIRA that is sending the notification emails. You would want to modify your Notification settings on the JIRA side of t...
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Hey Tidar! Looks like you already have a separate ticket open with us and someone from support has reached out. :) Unfortunately we do not have any API endpoint that contains all of the Zendesk Pub...
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Unfortunately the Zendesk for Salesforce package does not currently work with the SFDC Lightning Community portal. I do have a ticket open with our devs about this so it is on their radar but there...