Neil Lillemark
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Neil Lillemark comentou,
Can someone explain to me the reasoning behind having a CC'd user clicking "REPLY" rather than "REPLY ALL" should result in making the ticket update private?
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Neil Lillemark comentou,
Has something gone wrong with this option? I am not seeing it available today on our system when looking at some sample customer updates.
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Neil Lillemark comentou,
Jessie: Thanks - I actually had done that a few weeks ago on this thread: User comments to ticket should auto-add them to the CC list So hopefully some others here will +1 the idea to help give i...
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Neil Lillemark comentou,
Hi Jessie: Your approach would mean getting updates on ALL tickets, when a person may only want to be watching an update on some recent case, and not wanting to see all the back-and-forth show up i...
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Neil Lillemark comentou,
Jessie: Thanks - we do already setup our users to be able to view tickets within their ORG, so we have directed towards this page on the UI already. The "follow" button you reference here, if I un...
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Neil Lillemark comentou,
Hi Jessie: Regarding your update on Sept. 2015 about how users can view each other's tickets, I have a related question. If a ticket is submitted by someone in the ORG, and the user has permission...
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Neil Lillemark comentou,
ok - I guess I was just getting a little ahead of myself. Offering a "roadmap" page that lists which features are being worked on and their ETA for completion would be useful for a SaaS product lik...
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Neil Lillemark comentou,
Nicole: I'm happy to hear that the goal is to get this fixed in the next 10 weeks. FYI - It might help if there was some forum available where you could list the targeted/prioritized changes that a...
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Neil Lillemark comentou,
Nicole: Editing the fields IMO is far more important than tagging, and I've stated such earlier on this thread. I do understand your dilemma in the fundamental change this request make in the syst...
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Neil Lillemark comentou,
So the reality here is that there are 2 competing needs. Some need this data to be "frozen" and some are less concerned, or simply do not have such a requirement in their processes. While I like ...