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Gamee Support

Entrou em 07 de set. de 2022

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Última atividade em 03 de out. de 2023

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Atividade mais recente por Gamee Support

Gamee Support comentou,

ComentárioTicket management

Hello, 
I would like to add a filter on the Updater, but there is no option like this. 
When I go to my tickets (my own view), I would like to filter who updated the tickets. Since that is how I know if a user replied back. 
Currently, I need to use a time filter and a sort for updater. But it is not the best option. 
Thanks

Exibir comentário · Publicado 03 de out. de 2023 · Gamee Support

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Gamee Support comentou,

ComentárioUsing the knowledge base in Help Center

Hi Noly, 
Not really. I can read the article and see this. But I want captcha to show all the time. Not just when zendesk served thinks there is a bot attack. 

Exibir comentário · Publicado 25 de ago. de 2023 · Gamee Support

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Gamee Support comentou,

ComentárioUsing the knowledge base in Help Center

Hi, 

Is there a way to have a captcha all the time? 
At the moment whenever I test the Submit a request part, there is no Captcha. 
I do not care if it has some detecting function, I would like it on all the time. 
Thank you. 

Exibir comentário · Publicado 24 de ago. de 2023 · Gamee Support

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Gamee Support comentou,

ComentárioTicket management

Hello, when you have an incident ticket, it would be great to see the ticket id of the problem ticket or at least if the incident ticket is connected to a problem ticket in a column. Is there a way to add a column that will show the ticket id of the problem ticket?

Thanks

F

Exibir comentário · Publicado 27 de fev. de 2023 · Gamee Support

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Gamee Support comentou,

Comentário na comunidade Q&A - Objects, workspaces, and rules

Hi, current user condition may be the answer.

Exibir comentário · Publicado 22 de fev. de 2023 · Gamee Support

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Gamee Support comentou,

ComentárioTicket management

Hello, 

Can you have the Bulk merge function in the interaction tab? 

So I do not need to search for user email and tick all but one and merge it like that. But when I am on a ticket, on the right side interaction view, where I can see the tickets from user, I could tick which ones I want to merge and where to. 

Thank you, 

F

Exibir comentário · Publicado 07 de set. de 2022 · Gamee Support

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