Kipa Aduma

yes I do,.. please
 after I copy the script from the admin to clean regular  HTML file in my machine the chat works fine.
but when I copy the same script to my web application in the same machine into an XHTML file I get this "Key is missing from snippet "  error

Hi,

Thanks

1. My firewall has no restrictions at all.  
2. The chat web widget is already configured
3.  I didn't restrict the access using the security setting

When I am using the "script tag directly from admin settings as is" in a simple local HTML file everything is OK.
But when I put the same code in my XHTML file (in my web application) it doesn't and rais this "Key is missing from snippet" error message 

Hi I added this code to my web site html body (end of body)
   
   
   
the chat is not been displayed and i keep getting error

Key is missing from snippet vendors~rollbar.noconflict.umd.min.js:1:58963
    n https://static.zdassets.com/ekr/vendors~rollbar.noconflict.umd.min.js:1
    oe http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    (Async: setTimeout handler)
    _immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    s http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    d http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    (Async: promise callback)
    re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    d http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    u http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    oe http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
     http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    (Async: setTimeout handler)
    _immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    f http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    (Async: setTimeout handler)
    _immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    f http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    (Async: setTimeout handler)
    _immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    then http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
     http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
     http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
    o http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
     http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
     http://static.zdassets.com/ekr/snippet.js?key=MyKey:1

How Can I fix it? what did I do wrong?