Tiago Geraldi Mendes

We are migrating the email inboxes of our agents to Zendesk.. And it's very hard for them to keep track of new interactions and updates on tickets. This feature would help a lot, for them to be notified with a sound, that something happened in one of their tickets.. 

Could be in tickets that they were assigned, or tickets they are requesters as well (in case of internal communication, the requester is an agent, as sender).

 

The cell phone app does that.. any new comment there's a beep. It helps me a lot to work in the computer with my zendesk inbox, and cell phone on the side, notifying of new messages.

This sound notification would help a lot!