Jan Urban

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

To be honest. We sticked with the aging Kayako... It has a wonderful tree structure. It works for us. You need to do some workarounds and stuff, but its ok. The downside: Its far away from beeing a...

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• Jan Urban
• Criado 7 de outubro de 2022 08:09
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Hi all, we were a new customer, but we left because of this issue. 3rd party apps cannot replace what should be included within the core system. We could not properly handle 6 different customer su...

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• Jan Urban
• Editado 6 de outubro de 2022 07:49
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Views limitation

Hi all,I still follow this discussion here. We never went live because of this "special" views restriction.Now we moved to another product... For our setup it just did not work. Having multiple sup...

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• Jan Urban
• Criado 28 de fevereiro de 2022 15:00
• 2 votos