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Julie Hinrichs

Entrou em 08 de jun. de 2022

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Última atividade em 25 de abr. de 2023

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Julie Hinrichs comentou,

ComentárioFormatting and customizing your email

Hello, 

I have a couple questions...

1) Is there a way to reverse the comment thread so that the newest comments show at the top of the email to the customer? Maybe I set up the email threading wrong, but the newest comments go to the bottom of the email thread on the customer's end. Our agent comments sometimes are long and so to have the most recent comment at the bottom means the customer has to scroll to the bottom of the page.

2) What setting is used so I don't see the email thread duplicated within the same email thread? See example below?  

I'd like to get rid of the below example and not repeat it in the thread.

Thank you!
Julie

Exibir comentário · Publicado 25 de abr. de 2023 · Julie Hinrichs

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Julie Hinrichs comentou,

ComentárioMeasuring success

Hello, 

Shouldn't a SLA start over once the first SLA is met?  See ticket #29145.

Exibir comentário · Publicado 08 de jun. de 2022 · Julie Hinrichs

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