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Pablo Zarricueta

Entrou em 05 de ago. de 2022

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Última atividade em 03 de set. de 2024

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Pablo Zarricueta criou uma publicação,

Publicação Q&A - Chat, messaging, and widgets

Hi Zendesk community,

 

We have the following situation: Duplication of questions/issues when a customer is being attended to through a chat.

 

Problem: Our agents get confused and the client does not get the answer to all of their doubts, also we lost track of all the questions.

 

¿Do you have any suggestion for this kind of process? we thought about creating a side conversation (or regular ticket) for every issue our customer may have, and that way we can track all of the issues,

 

Thank you in advance

Publicado 03 de abr. de 2024 · Pablo Zarricueta

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Pablo Zarricueta criou uma publicação,

Publicação Q&A - Users, groups, and organizations

Hi Zendesk community, 

We have the following situation: Duplicity of users because a customer has only one email contact, but may have multiple companies.

Problem: The e-mail cannot be added to a new user because the e-mail is in use. Therefore, the new end user cannot be created

Description: Customers have several company codes associated with a single email address, as we have customers who manage several companies.

The creation of these users is an internal process where they are created automatically from an internal database. We are looking for a way for Zendesk to adapt to our needs. Is there a workaround for this type of structure?

Just to clarify, end users are created for both companies and natural persons.

Publicado 11 de jan. de 2024 · Pablo Zarricueta

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Pablo Zarricueta comentou,

ComentárioUsing legacy AI agent functionality

any chance to add the numeric custom fields to the bot ? 

Exibir comentário · Publicado 30 de ago. de 2022 · Pablo Zarricueta

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Pablo Zarricueta comentou,

Comentário na comunidadeDiscussion - Zendesk on Suite best practices

Hey there Zendesk team!

Are we allowed to use the  "Play Button" to "skip" between groups ? like took tickets from other agents

Exibir comentário · Publicado 05 de ago. de 2022 · Pablo Zarricueta

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