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Scott D
Entrou em 04 de mai. de 2022
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Última atividade em 21 de jan. de 2025
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Atividade mais recente por Scott D
Scott D comentou,
Following up on an earlier question, does anyone know how to add the transcript of the conversation the person had with the bot as a internal note on the ticket?
Exibir comentário · Publicado 21 de jan. de 2025 · Scott D
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Scott D comentou,
Are there roles restrictions on who can use the migration tool? Are we able to permission this to only be available to admins?
Exibir comentário · Publicado 06 de nov. de 2024 · Scott D
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Scott D comentou,
Barry Neary - is it possible to get added to the exclusion list for the disconnection service?
Exibir comentário · Editado 14 de ago. de 2024 · Scott D
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Scott D comentou,
Is there a way to track the time added on a ticket via the time tracking app for tickets that were re-opened? I'd like to see the time added on a ticket before a ticket was solved and then re-opened. Then I would like to see the time added on a ticket after a ticket was re-opened then closed. I opened a ticket but support was unable to help.
Exibir comentário · Editado 21 de nov. de 2023 · Scott D
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Scott D comentou,
Is there anyway in Explore to report on what agents are signing in through the mobile app?
Exibir comentário · Publicado 13 de jul. de 2023 · Scott D
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Scott D comentou,
Is there a limit to the number of Organization fields that can be added?
Exibir comentário · Publicado 14 de jun. de 2023 · Scott D
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Scott D comentou,
If one of the actions on an automation is to send an email notification to the assigned user of a ticket and the ticket is assigned to a group but not a specific assignee, does the entire group receive the email notification?
Exibir comentário · Publicado 20 de out. de 2022 · Scott D
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Scott D comentou,
No, was just curious is there was limit or cap on the number we could have within the platform.
Exibir comentário · Publicado 01 de ago. de 2022 · Scott D
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Scott D comentou,
What is the maximum number of Organizations that can be created?
Exibir comentário · Publicado 29 de jul. de 2022 · Scott D
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Scott D comentou,
Yes that's correct. Thank you.
Exibir comentário · Publicado 28 de jul. de 2022 · Scott D
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