Antonio Maninha
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Antonio Maninha criou uma publicação,
Making an article public behind authentication
RespondidaHello,On our support portal we have authentication required... Is there a way to make certain articles public? No restrictions?Any help is much appreciated.
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Antonio Maninha comentou,
That's a great help. Thank you Pedro Rodrigues
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Antonio Maninha comentou,
Pedro RodriguesI am glad I am not alone on this issue. Alexander Hughes also has the same problem as well all of the Zendesk users...If you have lots of tickets submitted the ticket generated from ...
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Antonio Maninha comentou,
Hello Pedro Rodrigues James Rodewig,There is a problem that I can't solve.When someone submits the form with the feedback how do I retrieve it? Is there anything on the subject of the form that mak...
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Antonio Maninha comentou,
It's just a dream over 10 years long, that shows the commitment to their customers...We are in need of that feature too and still, this big ask is going again after 10 years to the black hole!!!Rea...
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Antonio Maninha criou uma publicação,
Giving access to Help Center
RespondidaHello,I have a set of people outside of our organization that need access to our Help Center, just for consulting and troubleshooting purposes.How can I make that happen without giving access to ou...
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Antonio Maninha comentou,
Hello,Is there a report that gives more data about this webform? We have the webform enabled but we need to look at the clickthrough rate and good suggestions vs not relevant suggestions.Any help w...
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Antonio Maninha comentou,
Hello,I have the same problem, the issue is exactly the same with the exception that I do not have such user...I am unable to delete a user that I don't have...
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Antonio Maninha criou uma publicação,
Guide Search Results
RespondidaHello,In our ZD Guide environment, all of our articles have a Summary introduction with a snippet of the article body (based on the KCS guidelines article structure).Can the search results for our ...
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Antonio Maninha comentou,
Pedro Rodrigues (opservator.com)I would love to discuss that further. Feel free to setup a meeting, I think you should have my contact info still.