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Hello Strac

Entrou em 10 de nov. de 2022

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Última atividade em 17 de jul. de 2024

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Atividade mais recente por Hello Strac

Hello Strac comentou,

ComentárioTicket basics

Hi @Christiane,
At Strac, our automated Redaction solution will take care of your use-case. Check us out at https://strac.io

Exibir comentário · Publicado 08 de ago. de 2023 · Hello Strac

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Hello Strac comentou,

ComentárioTicket basics

Hi Erin Rowan,

Strac Zendesk Redactor automatically redacts sensitive data from Messaging Tickets. Would love to show you a demo if interested.

Exibir comentário · Publicado 31 de mai. de 2023 · Hello Strac

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Hello Strac comentou,

Comentário na comunidade Feedback - Apps and integrations (Platform)

Hi Aimee Walraven

We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact messages/attachments after 'x' number of days of when comment is created or ticket is solved/resolved. You can configure that 'x' number of days.

Please check us out here: https://strac.io/integrations/zendesk-dlp 

Exibir comentário · Editado 17 de jul. de 2024 · Hello Strac

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Hello Strac comentou,

ComentárioLive chat agent guide

Hi Jack and Neil

We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact any sensitive message from comments/attachments. You can configure claim codes, gift codes, credit cards, bank accounts, national id numbers and 30 more data elements.

Please check us out here: https://www.strac.io/integrations/zendesk 

Exibir comentário · Publicado 27 de jan. de 2023 · Hello Strac

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Hello Strac comentou,

ComentárioGlobal security and user access

It is amazing that Zendesk offers native capability to redact any sensitive information from the ticket. However, it is manual and time-consuming to redact even as little as 10 tickets. Also, it is error prone and non-compliant if an agent misses redacting a message/attachment.

We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact messages/attachments. It will also redact portions of sensitive data in images/attachments. Please check us out here: https://strac.io

Exibir comentário · Publicado 27 de jan. de 2023 · Hello Strac

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Hello Strac comentou,

ComentárioSecurity and user access in Zendesk Support

Hi @Lisa Setford,
Yes, with Strac redactor - you can redact claim codes, gift card codes, promo codes.

Please let us know if you’d like to try it out. Our website: https://strac.io

Exibir comentário · Publicado 18 de jan. de 2023 · Hello Strac

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Hello Strac comentou,

ComentárioTicket basics

Strac (https://www.strac.io/integrations/zendesk) has an integration with Zendesk which can be configured to redact PART of a picture in a ticket or the ENTIRE picture in a ticket. Strac works with all kinds of document formats (.png, .jpeg, .pdf, .docx, and more)

Exibir comentário · Editado 05 de fev. de 2023 · Hello Strac

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Hello Strac comentou,

ComentárioTicket basics

For those who are looking a way to automatically redacting sensitive data from Zendesk tickets, please checkout Strac

Strac automatically detects and redacts sensitive information like SSN, Drivers License, Passport, Identity Documents, Bank Numbers, Credit Cards, and any thing sensitive across zendesk comments. It also works with images, screenshots and any attachments, You can check out here: https://www.strac.io/integrations/zendesk for more details.

Exibir comentário · Publicado 10 de nov. de 2022 · Hello Strac

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Hello Strac comentou,

Comentário na comunidade Feedback - Apps and integrations (Platform)

Hi Joseph Sibley,

Strac automatically detects and redacts images/documents that contain sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://www.strac.io/integrations/zendesk

Exibir comentário · Editado 10 de nov. de 2022 · Hello Strac

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Hello Strac comentou,

ComentárioSecurity and user access in Zendesk Support

Hi Joseph Reppen,

Strac automatically detects and redacts sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://www.strac.io/integrations/zendesk 

Exibir comentário · Publicado 10 de nov. de 2022 · Hello Strac

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