Andy M.

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Auto Processing Rules for Suspended Tickets

We'd like to share our support to better manage which incoming emails are flagged for suspension (blacklisted), vs which incoming emails are approved to generate new tickets (whitelisted). We have ...

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• Andy M.
• Criado 21 de julho de 2023 13:30
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Additional filtering for Guide in Explore

I would agree with the 'Last Edited Date' field. If an article was created 5 years ago, but it was edited just 3 months ago, the article is likely relevant and up to date. This is important to main...

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• Andy M.
• Criado 3 de março de 2023 20:45
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature request: Edit/delete a comment on a ticket

I would like to enable my agents to be able to edit or delete comments. This should be a decision of the administrator to enable or disable the ability for their service requests to be edited/delet...

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• Andy M.
• Editado 29 de outubro de 2022 03:39
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk View - Tickets Per Page

I agree with this request. Loading a max of 30 tickets per page is too restrictive. 

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• Andy M.
• Criado 8 de junho de 2022 04:07
• 3 votos