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Zachary Bender

Entrou em 29 de abr. de 2022

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Última atividade em 04 de dez. de 2024

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Zachary Bender comentou,

ComentárioTeam members and groups

When creating a role in Zendesk and giving that user the permission to manage reports and dashboards for groups they are assigned to why cant they pull reports on the guide area? In order to pull reports on the guide area do you have to have full reporting and analytics permission?

Exibir comentário · Publicado 04 de dez. de 2024 · Zachary Bender

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Zachary Bender comentou,

Comentário na comunidade Q&A - Help center and community

I am trying to check for form and a field drop down option is picked. And if those two options are picked then changes the text.

Here has what i have come up with

 if(window.location.href.indexOf("123412") > -1 && $('.form-field.request_custom_fields_112313.val() = "Eligibility Letter"') {
 $('div#upload-dropzone').parent().find('label').text('Attach copy of Letter (Required)')
 }

Exibir comentário · Publicado 24 de ago. de 2023 · Zachary Bender

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Zachary Bender comentou,

Comentário na comunidade Q&A - Users, groups, and organizations

The events that are shown in the ticket. In the top right corner you are able to see the events. This shows information about the ticket submitted that i do not want some agents to see this information. Is there a way to give some agents access to this feature but not all?

Exibir comentário · Publicado 24 de mai. de 2022 · Zachary Bender

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Zachary Bender criou uma publicação,

Publicação Q&A - Users, groups, and organizations

Hello i am wondering if it is possible to restrict access to the events based on role or group?

Publicado 29 de abr. de 2022 · Zachary Bender

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