Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
-
Atividade total317
-
Última atividade
-
Membro desde
-
Seguindo34 usuários
-
Seguido por1 usuário
-
Votos41
-
Assinaturas199
Visão geral da atividade
Atividade mais recente por Rafael Santos-
Rafael Santos comentou,
The conditions received_from and sent_to are respective to Ticket Sharing The condition object is formatted like: { "field" "sent_to", "operator": "is", "value": "1234567890987"} in which that I...
-
Rafael Santos comentou,
Thanks Jakub Konik, my question has since been answered via the Zendesk AI Data Use Information article.
-
Rafael Santos comentou,
We've been testing for the past 2 weeks and the summarization feature is the one we've got the most value from, as getting an overview of very long and complex ticket threads becomes very helpful a...
-
Rafael Santos comentou,
Accessing your Zendesk account when your SSO service is down
-
Rafael Santos comentou,
That's quite odd. What is that webhook linked to? Have you checked these documentation pages? https://developer.zendesk.com/documentation/webhooks/anatomy-of-a-webhook-request/
-
Rafael Santos comentou,
That's cool, thanks for confirming. From this specific commit, it seems like this function has been present at least since 4.0.0, November 2019
-
Rafael Santos comentou,
Brandon Hawker which version are you on? I find references of this being present since 5.1
-
Rafael Santos comentou,
Greg Katechis, that refers to the Unity SDK, not the Support SDK for iOS Brandon Hawker, the documentation has this section Check for ticket updates, which suggests using the ZDKRequestProvider, ca...
-
Rafael Santos comentou,
Best announcement of the day 🙌
-
Rafael Santos comentou,
Exciting news! On the "Coming Soon" items, do we have rough ETAs for each? EDIT: fixed