
Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Atividade total214
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Última atividade
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Membro desde
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Seguindo21 usuários
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Seguido por0 usuário
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Votos35
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Assinaturas126
Visão geral da atividade
Atividade mais recente por Rafael Santos-
Rafael Santos comentou,
This is a gamechanger! Automatic Idle was a BIG requirement for us to move into the new Omnichannel routing. Looking forward to having an API Endpoint for Agent Statuses/Availabilities and enhanced...
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Rafael Santos comentou,
M Ibrahim Hayat Your ticket elements should be inside the ticket object, not the comment.Something like the following: { "ticket": { "subject": "Request: This is test", "comment": { "bo...
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Rafael Santos comentou,
CJ Johnson should be https://usergroups.zendesk.com/chapters/
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Rafael Santos comentou,
Katarzyna Karpinska, this is already the case with Answer Bot suggested articles, in which the link includes an access token within the URL Parameters. It would be great to be able to generate thos...
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Rafael Santos comentou,
Hey Chirag Prajapat, Wrong topic, it would be better to ask this on the Community topic Zendesk SDKs Additionally, it'll make it easier if you could share more information as described in Getting ...
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Rafael Santos comentou,
Amisha Sharma Cool shortcut! In this line, which other keyboard shortcuts is your team planning to add to the agent interface? It would be most interesting to have shortcuts to the "Take me" action...
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Rafael Santos comentou,
Hi Colleen Hall, Amisha Sharma, could you please clarify whether the requirement is omnichannel routing or just Agent Workspace? From this article: From the announcement post:
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Rafael Santos comentou,
Hi Barry Neary, it would be interesting to have to options to flag skills as "must have" and "optional" so that we could determine those which must matched in order to assign, while having others t...
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Rafael Santos comentou,
This link seems to be broken: Can I rename an account where a ticket sharing agreement is setup.
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Rafael Santos comentou,
Hi Katarzyna Karpinska, Is there any news or ETA on the development and EAP for Article Multiplacement?