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Gigi Reist

Entrou em 31 de mar. de 2022

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Última atividade em 14 de jun. de 2023

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Gigi Reist comentou,

ComentárioHow to solve issues with the email channel

Edit* Turns out the password to the email account was changed and ZD and the email account were no longer in sync. Disconnecting and reconnecting resolved the issue.

I am having the same issue as Onur above.

Exibir comentário · Editado 14 de jun. de 2023 · Gigi Reist

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Gigi Reist comentou,

ComentárioTicket automation and collaboration

Are there plans to make this available for lower tier plans like Growth and Professional, or will this be restricted to Enterprise and up?

Exibir comentário · Publicado 03 de ago. de 2022 · Gigi Reist

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Gigi Reist comentou,

ComentárioSetting up Zendesk Guide

Is it possible to download the Zendesk provided SSL certificate?

Exibir comentário · Publicado 13 de mai. de 2022 · Gigi Reist

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Gigi Reist comentou,

ComentárioGlobal security and user access

I am trying to set up a second Help Center under a different brand for our employees. Is it possible to have two Help Centers; one that is Open for our customers and another that is Closed for our employees?

Exibir comentário · Publicado 02 de mai. de 2022 · Gigi Reist

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Gigi Reist comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Popping in from 2022 also requesting this feature! 

Exibir comentário · Publicado 06 de abr. de 2022 · Gigi Reist

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Gigi Reist comentou,

ComentárioLive chat agent guide

Sometimes when trying to cycle through tabs using the keyboard shortcuts they seem to stop working. As in, I will be able to use WIN+CTRL+, once and then it no longer works. 

What is the cause of this? I have tried seeing if it is because of the type of tab that is open, or if clicking elsewhere on the screen will get it to work again, but I can't seem to identify a common thread.

Exibir comentário · Publicado 31 de mar. de 2022 · Gigi Reist

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