Ronald
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Ronald comentou,
Thank you Dane that worked perfectly! Looks like there could be some other handy customizations I can do with the Chat API. Thanks!
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Ronald comentou,
Is there a way to customize the header title in the widget? There was a question from a couple of years ago about customizing the color of the header title but I haven't seen anything about the tex...
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Ronald comentou,
+1 for what Landry Norman asked above - Specify the Brand a proactive ticket is associated with. Dainne Lucena I know we can use a macro and/or trigger to set the brand on the ticket but we have a...
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Ronald comentou,
I had my Slack integration updated but only because I just happened to run into something last month where I had to create a new Slack notification and during the process of setting it up found tha...
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Ronald comentou,
Anh Le TLDR - Update your email templates and swap out the comments placeholders. The article does make it feel a lot more complicated but I think a thorough walkthrough is necessary to address all...
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Ronald comentou,
While finally setting up my simplified email threading I noticed that the {{ticket.latest_comment_html}} placeholder contains a # with ticket ID after it when it's referring to a follow-up ticket. ...
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Ronald comentou,
So I've gone through this process and everything is looking great and working as expected. However, I'm thinking I might keep using the legacy placeholder {{ticket.comments_formatted}} for certain ...
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Ronald comentou,
Is there still a limit of 50 organizations in a segment? I was planning to map our organization concept in our SaaS product to Zendesk organizations and then I'd only have to worry about managing/s...
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Ronald comentou,
I just found this long awaited feature when I was working on setting up a new Slack notification. Very glad I don't have to coordinate through IT (Slack workspace admin) for these on an already con...
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Ronald comentou,
Hi Kelly Centeno -- I'm pretty sure your setup is correct and is already actually working. A couple of things about your test setup from the screenshots of the Webhook creation page: For the Reque...