Ronald
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Atividade recente por Ronald-
Hi Lindsay Alaimo Good question! I believe currently the only way to post a notification to a specific Slack channel is based on ticket group assignment condition in the Zendesk for Slack applicat...
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Thanks Erin, I missed that in the article! It's working perfectly now with my custom dashboards. 🙌
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Another head scratcher here Zendesk. How is this still not implemented? These are the sorts of things that make it very hard for me to wholeheartedly recommend Zendesk.
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The account-wide start of week in my Explore settings, as demonstrated above, is already set to Sunday. However, all of the time filters in the standard pre-baked Explore dashboards start the week ...
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I was also not seeing the expected change. I had to install jQuery 🤦♂️ It has been many years since I've had to do help center customizations with jQuery and I had totally forgotten that step! htt...
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So on the surface that sounds reasonable and innocuous enough but it makes for a really bad agent experience. Here's my scenario: I need one unique customer facing contact form for each help cent...
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I'm a Zendesk admin but not a Slack workspace admin...I've inherited a new Zendesk that already had the Slack integration setup. Hoping somebody can help clarify: "The Slack ticket trigger" is read...
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@Timothy Schauder You are my hero! Thank you for providing the format for basic auth with token to Zendesk's own API. This was driving me crazy trying to figure this out!
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Thanks for the response @...! Good to know this approach, in theory, is valid but just might not be possible based on what capabilities Slack makes available through their API. Thanks! Edit: So I w...
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When using Slack shouldn't it be possible to send a webhook to Slack when a side conversation is replied to? You could send a Slack DM to the Slack user profile associated with the ticket's assigne...