Ronald
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Votos em atividade por Ronald-
I had my Slack integration updated but only because I just happened to run into something last month where I had to create a new Slack notification and during the process of setting it up found tha...
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Anh Le TLDR - Update your email templates and swap out the comments placeholders. The article does make it feel a lot more complicated but I think a thorough walkthrough is necessary to address all...
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While finally setting up my simplified email threading I noticed that the {{ticket.latest_comment_html}} placeholder contains a # with ticket ID after it when it's referring to a follow-up ticket. ...
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So I've gone through this process and everything is looking great and working as expected. However, I'm thinking I might keep using the legacy placeholder {{ticket.comments_formatted}} for certain ...
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Is there still a limit of 50 organizations in a segment? I was planning to map our organization concept in our SaaS product to Zendesk organizations and then I'd only have to worry about managing/s...
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I just found this long awaited feature when I was working on setting up a new Slack notification. Very glad I don't have to coordinate through IT (Slack workspace admin) for these on an already con...
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Hi Kelly Centeno -- I'm pretty sure your setup is correct and is already actually working. A couple of things about your test setup from the screenshots of the Webhook creation page: For the Reque...
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+1 for this! The only way that I'm aware of that can allow excluding certain articles from a help center search is by using the label_names parameter: https://developer.zendesk.com/api-reference/he...
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Can somebody help me understand the permissions associated with the following roles? Under the basic roles I'm not clear on this one:Editor -- Edit created and shared dashboards, reports, and datas...
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Can anybody explain the "Cascade prompts" option? I don't understand this: Cascade prompts applies the data filter to other filters. For example, if you are using two separate data filters for Ti...