Ronald
-
Atividade total96
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos25
-
Assinaturas28
Comentários
Votos em atividade por Ronald-
Hi Serge Mucibabic! I guess I hadn't ever tried this in Excel because I'm running into this same issue trying it out now. It seems like even with the proper "autocorrect" settings Excel will only c...
-
So essentially you need a way to populate a custom ticket field with the ticket's Support URL without using the {{ticket.id}} placeholder. One thought I had was you could use a webhook request to p...
-
Lindsay Alaimo I agree it's not clear at all and I don't like the way the notification configuration is done within the Slack app command and how the Slack webhook is posted to Slack for every sing...
-
Hi Lindsay Alaimo Good question! I believe currently the only way to post a notification to a specific Slack channel is based on ticket group assignment condition in the Zendesk for Slack applicat...
-
The account-wide start of week in my Explore settings, as demonstrated above, is already set to Sunday. However, all of the time filters in the standard pre-baked Explore dashboards start the week ...
-
I was also not seeing the expected change. I had to install jQuery 🤦♂️ It has been many years since I've had to do help center customizations with jQuery and I had totally forgotten that step! htt...
-
So on the surface that sounds reasonable and innocuous enough but it makes for a really bad agent experience. Here's my scenario: I need one unique customer facing contact form for each help cent...
-
@Timothy Schauder You are my hero! Thank you for providing the format for basic auth with token to Zendesk's own API. This was driving me crazy trying to figure this out!
-
Thanks for the response @...! Good to know this approach, in theory, is valid but just might not be possible based on what capabilities Slack makes available through their API. Thanks! Edit: So I w...
-
When using Slack shouldn't it be possible to send a webhook to Slack when a side conversation is replied to? You could send a Slack DM to the Slack user profile associated with the ticket's assigne...