Ronald
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Votos em atividade por Ronald-
Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? It’s important to me in two ways. [1] So that I don’t have to...
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How is it possible that my Average Full Resolution time for Q2 4/1/2022 - 6/30/2022 is MUCH higher than the Average Full Resolution time for those same groups during each individual month of Q2? Is...
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Another head scratcher here Zendesk. How is this still not implemented? These are the sorts of things that make it very hard for me to wholeheartedly recommend Zendesk.
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Otto Lindqvist I'm hoping we see an answer to your questions! I think according to this article you should be able to do both. But I have no idea how and I've previously run into similar challenges...
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Rohan Anderson Justin Dudek Very frustrating, I can relate!! I mistakenly began deleting things from the wrong dashboard tab and had to rebuild a big chunk of that tab. What got me was that no matt...
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Thanks Erin, I missed that in the article! It's working perfectly now with my custom dashboards. 🙌
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I'm a Zendesk admin but not a Slack workspace admin...I've inherited a new Zendesk that already had the Slack integration setup. Hoping somebody can help clarify: "The Slack ticket trigger" is read...
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Thank you Dane that worked perfectly! Looks like there could be some other handy customizations I can do with the Chat API. Thanks!
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Is there a way to customize the header title in the widget? There was a question from a couple of years ago about customizing the color of the header title but I haven't seen anything about the tex...
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+1 for what Landry Norman asked above - Specify the Brand a proactive ticket is associated with. Dainne Lucena I know we can use a macro and/or trigger to set the brand on the ticket but we have a...