James Rodewig
-
Atividade total67
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos1
-
Assinaturas34
Visão geral da atividade
Atividade mais recente por James Rodewig-
James Rodewig criou um artigo,
Atualização de bots de mensagens para usar conexões de API seguras para chamadas da API
A partir de 31 de maio de 2023, você só poderá autenticar chamadas da REST API de um bot de mensagens usando conexões de API. Um bot de mensagens pode fazer chamadas da REST API usando a etapa F...
-
James Rodewig comentou,
You may be interested in this app tutorial: Using AI to summarize conversations in a Support appThe tutorial explains how you can use the Zendesk Apps framework (ZAF) to extend Zendesk using GPT-3 ...
-
James Rodewig criou um artigo,
Receita de mensagens: obtenção de dados externos com um bot de mensagens
A etapa Fazer chamada de API do Criador de fluxos deixa um bot de mensagens usar uma solicitação REST API para obter dados de um sistema externo, como Shopify ou Salesforce. Nessa receita, você c...
-
James Rodewig comentou,
Thanks for the feedback, Kent.We've made some recent changes to the docs to make this more clear: You can authenticate ZCLI using one method (profiles or environment variables): docs Order of pre...
-
James Rodewig comentou,
Hi Kent Babb,If you're using environment variables, omit "/token" from the ZENDESK_EMAIL value. ZCLI will append this suffix for you. I'll update the docs to make this clearer. Hope that helps!
-
James Rodewig comentou,
Hi CJ Johnson, Thanks for reaching out. I saw your comment: Since ZAT is no longer supported, this article could use an overhaul. This isn't quite accurate. Although ZAT is in maintenance mode, i...
-
James Rodewig comentou,
Hi Christina Hernandez, I'm sorry to hear you're having trouble.First, double-check that the ticket field has Customers can edit selected under Permissions. For instructions for updating the ticket...
-
James Rodewig comentou,
Hi Mateusz Gamroth, By default, agents and admins can't use request forms to submit tickets. However, you can enable agents to access request forms. I hope that helps!
-
James Rodewig comentou,
Hi Mateusz Gamroth, I'm glad to hear you got the form field working! I can see this organization field in preview mode but my colleague can't. Is there any reason for that? The organization field...
-
James Rodewig comentou,
Hi Mateusz Gamroth!I'm glad to hear you like the recipe. Do we need to enable the ticket form to be editable by end users? Yes. The ticket form needs to be editable for end users. I'll update t...