James Rodewig
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Atividade recente por James Rodewig-
Hi Agave, I'm sorry to hear you ran into this issue.The Leads endpoints are part of the Sales CRM API. The Sales CRM API use the following base URL for their endpoints: https://api.getbase.comWe ca...
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Hi Tony,There's a column for Field ID on the Fields page. When you create the Help Article URL field, Zendesk will automatically send you to this page. Otherwise, you can find the page at the follo...
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If it helps, the following tutorial shows how you can use secure settings to pass an OpenAI API token: Using AI to summarize conversations in a Support app I hope that helps!
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Hi Nishaant,Thanks for reaching out.The Using OAuth to authenticate Zendesk API requests in a web app article is currently misleading about this. I apologize for the error (it was my mistake), and ...
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Hi Eric,Thank you for the feedback. I work on our docs. I agree with you that these docs could be clearer and tighter. I can't guarantee a timeline, but I'll work on this.Thanks again for raising t...
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You may be interested in this app tutorial: Using AI to summarize conversations in a Support appThe tutorial explains how you can use the Zendesk Apps framework (ZAF) to extend Zendesk using GPT-3 ...
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Thanks for the feedback, Kent.We've made some recent changes to the docs to make this more clear: You can authenticate ZCLI using one method (profiles or environment variables): docs Order of pre...
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Hi Diego, When you run an app in multiple locations, ZAF creates an app instance for each location. I think the error is coming from the instance for your background location, which doesn't support...
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Hi Kent Babb,If you're using environment variables, omit "/token" from the ZENDESK_EMAIL value. ZCLI will append this suffix for you. I'll update the docs to make this clearer. Hope that helps!
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Hi CJ Johnson, Thanks for reaching out. I saw your comment: Since ZAT is no longer supported, this article could use an overhaul. This isn't quite accurate. Although ZAT is in maintenance mode, i...