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Manisha

Entrou em 07 de out. de 2022

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Última atividade em 28 de ago. de 2024

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Manisha comentou,

ComentárioTicket customization

We are able to enter hyphen in number/numeric field. Is it normal?

Exibir comentário · Publicado 28 de ago. de 2024 · Manisha

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Manisha comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We want to know many responses were received on EVT/side conversation and ticket status has not changed or the reply has not sent back to the requester.

Exibir comentário · Publicado 09 de mar. de 2023 · Manisha

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Manisha comentou,

ComentárioManaging your email

Hi Dane,

 

But the reason of suspension is mentioned as Automated response email. But the email we got was clearly not auto-generated. 

Can you tell us the possible reasons why zendesk detected it as such?
 
The email says that it originated from outside Client since the employee used their local Client email. Do you think that has to do with it being suspended and detected as auto-generated?
 
Will greatly appreciate your response.

Exibir comentário · Editado 12 de out. de 2022 · Manisha

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Manisha comentou,

ComentárioManaging your email

Will a ticket get suspended if the email subject includes FWD: or [EXT]?

Exibir comentário · Publicado 07 de out. de 2022 · Manisha

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