Atul Upadhyay

As per your plan, the messaging trigger should be LIVE for phase 3, but I can't see yet in my account. Can you confirm if the changes are LIVE? - https://support.zendesk.com/hc/en-us/articles/5973077601562-About-messaging-triggers-in-Admin-Center

Hi,

I want to check the requester's email in a trigger. For example if abc@xyz.com sends an email to my email channel nbreview@zendesk.com then I would like to check abc@xyz.com. Can you please let me know the file name to check the requester's email?

Atul

Do we have BCC option in outgoing emails? If yes then can we automate to the default email for all tickets?

How long the requests stays? Is there a time limit?

What is the difference between Customer and External leg type? Also there is a Supervisor type as well, is this a team lead role in Zendesk?

We are try to create a view for all child tickets. Is it possible? If yes then what condition do I need to write?

Hi, Can you please help to find the respective API end points to get the details for "Updates history metrics"? I am not able to find any field that related to [Update ID] in explore.

The user id should be /token

example - first.last@gmail.com/token

How can I create bulk categories or articles using API?

I am able to create one category at a time but when I try below code for more than one categories then it fails. Do we have any other alternatives?

Is there a way to hide the custom fields on user ticket if they are empty (end user has not entered the details as they are optional)? We want to show only those custom fields to the agent which are filled up by the end user. 

Thanks,

Atul