DJ Jimenez
Zendesk
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Atividade total256
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Atividade mais recente por DJ Jimenez-
DJ Jimenez comentou,
After March 31, 2021, if you have not yet opted in, Zendesk will automatically migrate your triggers to include categories. This sounds dangerous. We have over 2000 triggers. Taking into account ...
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DJ Jimenez comentou,
+1 for having the option to wipe number fields, date fields, and text fields for follow-up tickets via triggers natively. We can create an API target to have a trigger wipe them, but there are 2 is...
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DJ Jimenez criou uma publicação,
"Next SLA target" View column
It would be nice to have "SLA target" / "Next SLA target" as a selectable Views column that shows what the next target is for that ticket. It could accompany the "Next SLA Breach" column and would ...
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DJ Jimenez criou uma publicação,
Zendesk Talk - Inbound Only Phone Numbers
Since call recordings is a setting on a phone number level and not on a direction level, we would like to prevent outbound calls for numbers dedicated to inbound calling. We have numbers for dedica...
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DJ Jimenez criou uma publicação,
Zendesk Talk - Outbound Call Greeting
Currently there is no option to play an automated greeting for outbound calls. We would like a feature to play a greeting for outbound calls right when the call connects, either as a phone number g...
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DJ Jimenez comentou,
(strikeout below) If the original security concern of a third-party reply making an update to a ticket is the fact they can cc themselves to a ticket and continue to receive updates, is converting ...
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DJ Jimenez comentou,
"If you create a schedule, you can effectively set one so that your Zendesk is never 'Open' as such, and the calls would automatically go to voicemail." When trying to save a schedule that does not...
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DJ Jimenez comentou,
I've found a bug, or another use case, where we need custom date fields to be cleared. Follow-up tickets do something to custom date fields regardless of if there's a value in the original ticket o...
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DJ Jimenez comentou,
+1 to this. We have a couple use cases: We've expanded the Due Date functionality of Task-Type tickets to be used across various other types of tickets by creating a hidden custom "revisit date" d...
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DJ Jimenez comentou,
We have multiple teams using Zendesk but not all of them are using satisfaction surveys. How do the tickets belonging to the teams not using CSat affect the satisfaction prediction scores, or do t...