DJ Jimenez

1. Comunidade
2. Feedback on Support

It would be nice to have "SLA target" / "Next SLA target" as a selectable Views column that shows what the next target is for that ticket. It could accompany the "Next SLA Breach" column and would ...

• DJ Jimenez
• Criado 23 de julho de 2020 18:49
• 4 seguidores
• 0 comentário
• 3 votos

1. Comunidade
2. Feedback on Talk

Since call recordings is a setting on a phone number level and not on a direction level, we would like to prevent outbound calls for numbers dedicated to inbound calling. We have numbers for dedica...

• DJ Jimenez
• Criado 24 de julho de 2019 16:51
• 2 seguidores
• 1 comentário
• 1 voto

1. Comunidade
2. Feedback on Talk

Currently there is no option to play an automated greeting for outbound calls. We would like a feature to play a greeting for outbound calls right when the call connects, either as a phone number g...

• DJ Jimenez
• Editado 22 de julho de 2019 23:42
• 5 seguidores
• 4 comentários
• 6 votos

1. Comunidade
2. Feedback on Support

There are a few settings for Roles that could be a little more granular: Can add or modify groups & organizations We would like our agents to be able to update organizations but not be able to mo...

• DJ Jimenez
• Criado 29 de março de 2018 22:03
• 9 seguidores
• 6 comentários
• 9 votos