Anna Valdez

1. Account
2. ...
3. How to manage user access
4. User's name keeps changing on its own

This is happing on endusers and it is really frustrating because all the macros take the wrong name or better said the unformatted name. So then the place holders first name don´t work properly. Ex...

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• Anna Valdez
• Criado 25 de julho de 2023 13:11
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Automatic Conversion of User Comments to Internal Notes through Triggers

We need this as well! Thank you Jennifer Lockwood for posting!

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• Anna Valdez
• Editado 25 de julho de 2023 12:56
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Please STOP making unnecessary changes to UI

I totally agree with Damir!

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• Anna Valdez
• Criado 28 de março de 2023 07:11
• 4 votos

1. People
2. ...
3. Team members and groups
4. Changing the default group for your account or a team member

Thank you for posting this!

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• Anna Valdez
• Criado 24 de janeiro de 2023 17:33
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Announcing redesigned @mentions in composer - We need your feedback :)

I like this update, thanks

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• Anna Valdez
• Criado 8 de novembro de 2022 12:36
• 0 voto

1. Support
2. ...
3. Measuring success
4. Defining SLA policies

Hi, where exactly can I set the SLA to business or calendar hours? Thanks

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• Anna Valdez
• Criado 4 de novembro de 2022 21:36
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Views limitation

2 years and no update on this basic functionality?!

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• Anna Valdez
• Criado 3 de novembro de 2022 22:12
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Formatting Descriptions on Ticket Forms

Zendesk any update on the above?

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• Anna Valdez
• Criado 13 de setembro de 2022 13:50
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add formatting (rich text editor) to dynamic content

+1 It seems like Zendesk is missing another key functionality...

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• Anna Valdez
• Criado 1 de setembro de 2022 07:01
• 2 votos

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. How do I solve a ticket automatically after a certain amount of time?

Great point Justin Aurand. Thanks for sharing

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• Anna Valdez
• Criado 7 de julho de 2022 09:07
• 1 voto