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Whitney Whitmoore

Entrou em 31 de mai. de 2022

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Última atividade em 20 de set. de 2022

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Whitney Whitmoore comentou,

Comentário na comunidade Developer - Zendesk APIs

This was amazing... THANK YOU!  I really need help with the JSON body now. I keep getting an error.

 

Exibir comentário · Publicado 20 de set. de 2022 · Whitney Whitmoore

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Whitney Whitmoore comentou,

ComentárioSecurity and user access in Zendesk Support

Hi Zendesk ,

can you please explain this... 

By allowing anybody to submit a ticket, you're opening Zendesk Support to anyone who wants to ask a question or report a problem.

If you want to restrict who can submit tickets, turn this option off. You will need to add users yourself.

Note that the Web Widget feature cannot be used if this option is turned off.

Why can the web widget NOT be used if I turn this off? This seems very counterproductive; the bot is hugely important to communicate to have it tied to this control. Can you please explain?

Exibir comentário · Publicado 28 de jun. de 2022 · Whitney Whitmoore

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Whitney Whitmoore comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Agree with all the above!! As relatively new ZD users sometimes our unfamiliarity with the system caused early mistakes that are now skewing our reports. This NEEDS to be an option!

Exibir comentário · Publicado 27 de jun. de 2022 · Whitney Whitmoore

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Whitney Whitmoore comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Sebastian what a great idea!! I would love to see this implemented as well!

Exibir comentário · Publicado 15 de jun. de 2022 · Whitney Whitmoore

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Whitney Whitmoore comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Mick O'Donnell, Product Manager stated it would be available in 2022. It is now June of 2022. Any update on this??? This is a NEEDED upgrade to the Chat bot capabilities!!

Exibir comentário · Publicado 15 de jun. de 2022 · Whitney Whitmoore

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