Mark Pinfold
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Mark Pinfold comentou,
Nudge
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Mark Pinfold comentou,
EJ, Jordan Moore See below link. I recently engaged with this. Works a treat for my needs, may work for you. https://www.zendesk.com/au/marketplace/apps/support/908888/zenviews/
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Mark Pinfold comentou,
100% agree.We have macros that transmit PDF reconciliations (for one example) to side conversations with their respective stakeholders. The ticket assignee is a member of the accounts team, the req...
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Mark Pinfold comentou,
Strongly agree with this.
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Mark Pinfold comentou,
Spencer HuttonCan confirm to all with this requirement that this works a charm. I use it for all sorts of functions now as the IT Coordinator at my org. My personal thanks David.
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Mark Pinfold comentou,
+1 on this. This is remarkably simple stuff with huge public demand. Please get something done soon other than insisting that well-paying customers fork out more cash with third parties.
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Mark Pinfold comentou,
This ought to be included out of the box.Side Convos should be printed in the same order in which they are had chronologically in the lifecycle of a ticket, just the same as an internal note alread...
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Mark Pinfold comentou,
Confirm the same issue with our Org.What is the ETA on this being looked at? Light agents are End Users first, and can be brought in as support to agents - exactly how they're sold to us. Why shoul...
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Mark Pinfold comentou,
I can get my prefilled form to take a subject line but when trying to get it to fill a custom drop down it doesn't seem to want to "take" for whatever reason. It just passes right over the instruct...
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Mark Pinfold comentou,
The best workaround I have implemented to date is creating a trigger that emails the requester that their ticket is in on hold status when an agent uses that status and explains to them what that o...