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[VI] Sascha Hinkel
Entrou em 31 de ago. de 2022
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Última atividade em 13 de mai. de 2024
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Atividade mais recente por [VI] Sascha Hinkel
[VI] Sascha Hinkel comentou,
Hello,
as a little feedback, it would be nice if followers of tickets could have in the agent home something like updates, or if this would be included from the beginning for followers, so they stay up to date.
Exibir comentário · Publicado 13 de mai. de 2024 · [VI] Sascha Hinkel
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[VI] Sascha Hinkel comentou,
I am hopping on this bandwagon.
Personally, I believe this is a step backward in terms of usability. With the previous setup, it was easier to keep track of how many tickets were left and how many pages we had to go through.
Now, in order to see how many pages we have left, we have to scroll all the way up to the top of the view. This is an extra step that takes up unnecessary time and effort.
I would like to request that the team reconsider this update and bring back the numbers indicating the number of pages in the Tickets view. This will greatly improve the user experience and make it easier for us to manage and prioritize our work.
Exibir comentário · Publicado 29 de mar. de 2023 · [VI] Sascha Hinkel
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[VI] Sascha Hinkel comentou,
Hello, are more configuration options for the custom ticket statuses planned? As we are using multiple Brands, we would like to provide certain Ticket status, only to certain Brands.
Exibir comentário · Publicado 09 de fev. de 2023 · [VI] Sascha Hinkel
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