
Mark Rickard
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Atividade mais recente por Mark Rickard-
Mark Rickard comentou,
I think the article labels are in line with what Zendesk recommends. What I'm worried about is that AnswerBot is serving up articles for QUALITATIVE reporting and not QUANTITATIVE reporting, as if ...
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Mark Rickard comentou,
As a customer, I believe that it would be beneficial for Zendesk to add functionality allowing customers to export Guide articles in PDF format. This feature would greatly improve the user experien...
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Mark Rickard comentou,
Dear Zendesk Team, I hope this message finds you well. I am writing to express my strong support for the feature request to add a CC field to the Web Widget, as outlined in this feature request. As...
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Mark Rickard comentou,
I'm adding forms to the classic web widget. In Help Center, there is an optional CC field available but it's not in the web widget. How can we add the optional CC (carbon copy) field into the web w...
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Mark Rickard comentou,
My contextual help doesn't seem to be working as expected. The app URL is /mod/reporting/quantreport but the classic widget contextual help articles that are served up are not the top three article...
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Mark Rickard comentou,
Never mind! I forgot to add the jquery script to the document_head file. https://support.zendesk.com/hc/en-us/articles/4408829274906-Importing-or-upgrading-jQuery
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Mark Rickard comentou,
Would the jquery referenced above go in the script.js file or on the new request page? I added the script to the script.js file, adjusted for multiple forms to block from anonymous sight, and publi...
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Mark Rickard comentou,
Thank you for the assist. I will use it gladly for as long as I can.
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Mark Rickard comentou,
We want to hide 9 of 10 forms from anonymous users. What is the syntax to list multiple form IDs in this code? Thanks in advance! This is a beautiful thing.
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Mark Rickard comentou,
@kyle Clark check out my workaround at https://support.zendesk.com/hc/en-us/community/posts/4409217209370-Tip-Click-to-view-full-size-image-in-lightbox-or-modal