Mark Rickard

1. Web Widget
2. Web Widget (Classic) documentation
3. About Contextual Help for the Web Widget (Classic)

I think the article labels are in line with what Zendesk recommends. What I'm worried about is that AnswerBot is serving up articles for QUALITATIVE reporting and not QUANTITATIVE reporting, as if ...

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• Mark Rickard
• Criado 19 de setembro de 2023 19:46
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Guide Articles - export to PDF

As a customer, I believe that it would be beneficial for Zendesk to add functionality allowing customers to export Guide articles in PDF format. This feature would greatly improve the user experien...

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• Mark Rickard
• Criado 12 de setembro de 2023 14:27
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request: Add CC field to Web Widget

Dear Zendesk Team, I hope this message finds you well. I am writing to express my strong support for the feature request to add a CC field to the Web Widget, as outlined in this feature request. As...

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• Mark Rickard
• Criado 30 de agosto de 2023 17:44
• 0 voto

1. Web Widget
2. Web Widget (Classic) documentation
3. Configuring components in Web Widget (Classic)

I'm adding forms to the classic web widget. In Help Center, there is an optional CC field available but it's not in the web widget. How can we add the optional CC (carbon copy) field into the web w...

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• Mark Rickard
• Criado 30 de agosto de 2023 17:20
• 0 voto

1. Web Widget
2. Web Widget (Classic) documentation
3. About Contextual Help for the Web Widget (Classic)

My contextual help doesn't seem to be working as expected. The app URL is /mod/reporting/quantreport but the classic widget contextual help articles that are served up are not the top three article...

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• Mark Rickard
• Criado 11 de agosto de 2023 15:36
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form from anonymous users

Never mind! I forgot to add the jquery script to the document_head file. https://support.zendesk.com/hc/en-us/articles/4408829274906-Importing-or-upgrading-jQuery

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• Mark Rickard
• Criado 24 de julho de 2023 15:49
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form from anonymous users

Would the jquery referenced above go in the script.js file or on the new request page? I added the script to the script.js file, adjusted for multiple forms to block from anonymous sight, and publi...

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• Mark Rickard
• Criado 24 de julho de 2023 15:46
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form from anonymous users

Thank you for the assist. I will use it gladly for as long as I can.

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• Mark Rickard
• Criado 24 de julho de 2023 11:45
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form from anonymous users

We want to hide 9 of 10 forms from anonymous users. What is the syntax to list multiple form IDs in this code? Thanks in advance! This is a beautiful thing.

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• Mark Rickard
• Criado 21 de julho de 2023 15:14
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Use Image URL filename in <img src> tags

@kyle Clark check out my workaround at https://support.zendesk.com/hc/en-us/community/posts/4409217209370-Tip-Click-to-view-full-size-image-in-lightbox-or-modal

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• Mark Rickard
• Criado 6 de junho de 2023 14:37
• 0 voto