Santiago Enciso

Hello team, 

Feel free to direct me to a doc link.

I'm trying to pass some of the custom fields data from the ticket into the slack notification header. Is this possible? I want to pass the Merchant Domain field, but I can't seem to find an option in the placeholders. 

Something like this:

Ticket Status : {{ticket.status}} - Merchant Domain: {{ ticket.custom_field.merchant_domain }}

Thank you for your help