Anthony Severo
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Anthony Severo criou uma publicação,
Seeing restricted articles using Help widget on another web application
We have restrictions on who can view which articles in Zendesk and embed the "Help Center" widget in our web application. Anyone using our web application would also be set up in Zendesk as the app...
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Anthony Severo comentou,
While I am personally looking forward to this reverting, I understand that others would like to customize, which is the impression we were given. The follow-up from the PM Roundtable was "Admins sh...
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Anthony Severo comentou,
JJ Miclat Are there any updates on the status of making this feature customizable? I felt heard at the Roundtable in October, but I don't believe there's been any news since then. Thank you!
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Anthony Severo comentou,
This app does not appear to delete closed tickets. The search does not return anything and Zendesk confirms in this thread that it does not include Closed tickets. Am I missing something?
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Anthony Severo comentou,
I disagree with the decision to do so, but can at least theoretically understand some of the justification for pagination changes in order to improve performance. I don't understand how it can be c...
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Anthony Severo comentou,
I just started at a new organization that has the new Agent Workspace enabled and find ticket number to be more confusing to view vs subject line. Ideally we could customize the ticket tab however...