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Maria | Customer Relations Manager

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    Maria | Customer Relations Manager criou uma publicação,

    Workaround for external emails

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    Hi there,  I'm a Customer Support Representative for a fast-casual food chain and we use a third-party app (Lunchbox) for our online orders.  In our app, you will find a contact support button that...

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    Maria | Customer Relations Manager comentou,

    Thank you so much! Lou

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    Maria | Customer Relations Manager criou uma publicação,

    Zendesk / Google Chat / Slack?

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    Looking for advice/suggestions: As the main agent, when I go to send an internal note to light agents who need to be notified of support tickets we are receiving, the message gets buried in the ema...