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Beth_Borghi
Entrou em 02 de mai. de 2022
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Última atividade em 30 de jan. de 2025
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Atividade mais recente por Beth_Borghi
Beth_Borghi comentou,
Customers may be forced to leave Zendesk because of the lack of WCAG compliance and the possible fines that can be incurred. Not to mention, accessibility is just the right thing to do.
The rule requires state and local governments to make their websites and mobile applications accessible for people with disabilities. The agency is adopting the technical standards of Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which requires 50 success criteria to make websites accessible
Exibir comentário · Publicado 23 de set. de 2024 · Beth_Borghi
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Beth_Borghi comentou,
Hi Pulkit Pandey ! We have a custom theme, but I have updated it to show sub-sections based on the latest Copenhagen code and from the help you have provided others in this thread (thank you so much). However I'm not a web developer and am outside my area of expertise.
I added the code you recommended but it didn't work. You can see how I have customized the CSS below:
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Exibir comentário · Publicado 18 de abr. de 2024 · Beth_Borghi
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Beth_Borghi comentou,
Hello all,
Wondering if there are any tips on how to edit the CSS or the category_page.hbs to remove this indentation?
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Exibir comentário · Publicado 17 de abr. de 2024 · Beth_Borghi
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Beth_Borghi comentou,
Hello Katarzyna Karpinska this request came up twice for my org today. Would love to know if there are any updates for an ETA for this? Thanks in advance!
Exibir comentário · Publicado 16 de abr. de 2024 · Beth_Borghi
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Beth_Borghi comentou,
Here's an example of a product that allows end users without specific permissions to flag articles directly in the KB: https://help.bloomfire.com/posts/3521117-how-to-flag-and-review-a-contribution
Use case for us: only Support Agents can flag in the Support View (a small number of employees overall) versus the entire company being able to flag directly as end users.
This creates a burden of having to track flagged articles from people emailing, Slacking, mentioning in meetings, etc. And then I have to have a separate tracking method for these flags.
Exibir comentário · Publicado 11 de jul. de 2023 · Beth_Borghi
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Beth_Borghi comentou,
Is there a way to view the actual tickets that were created when a user searched for a term and then created a ticket (as shown in the Explore "Search Queries Overview" for the columns "Search Query" and "Tickets Created")? It would be helpful for me to view those specific tickets to see why our Help Center article wasn't sufficient. Thank you in advance!
Exibir comentário · Publicado 20 de mar. de 2023 · Beth_Borghi
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Beth_Borghi comentou,
I'm having the same issue as Taehyoung Kim above. Appreciate any help - thank you!
Exibir comentário · Publicado 16 de nov. de 2022 · Beth_Borghi
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Beth_Borghi comentou,
+1
Exibir comentário · Publicado 05 de out. de 2022 · Beth_Borghi
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Beth_Borghi comentou,
Is there a way to turn off Answerbot suggestions in emails and only leave it on for webforms?
OR
Is there a way to turn off the user's ability to solve a ticket? I see this option in Knowledge Capture but not in Answerbot.
Scenario: we have a small percentage of users who are accidentally solving and closing tickets after reading suggested articles in the automated emails. They then are understandably upset because our support team hasn't replied to them (because they closed the ticket).
Exibir comentário · Publicado 26 de set. de 2022 · Beth_Borghi
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Beth_Borghi comentou,
The description and body of macro fields should be indexed and searchable. We are approaching 500 macros and it is ridiculous that we have to export macros (using steps created by a forum member no less) to see the content of macros for auditing and maintenance purposes.
The macro feature seems built out by about 10%. Major bummer.
Exibir comentário · Publicado 20 de set. de 2022 · Beth_Borghi
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