Roque Leo Medalla

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Messaging triggers and conditions

The New messaging is great but did not include this option on its trigger conditions.

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• Roque Leo Medalla
• Criado 4 de agosto de 2022 19:02
• 1 voto

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Route a chat to a department based on the URL of the website

This recipe isn't working for whatever reason. We have 2 brands and separated by 2 departments and 2 different websites. But for some reason when a customer chat queue is shared.  

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• Roque Leo Medalla
• Criado 26 de julho de 2022 12:07
• 0 voto

1. Agent guide
2. Ticket basics
3. Introduction to the Support agent interface (standard agent interface)

Our ticket layout is different. Is there a way to have it on standard agent interface as shown on the main window?

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• Roque Leo Medalla
• Criado 29 de junho de 2022 20:27
• 0 voto

1. Talk
2. ...
3. Talk basics
4. Understanding how Talk calls become tickets

Is there a way we can modify the ticket subject for incoming calls to reflect what IVR option the customer selected? Right now it just shows "Phone call from: (requester phone number or name). It w...

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• Roque Leo Medalla
• Criado 3 de maio de 2022 16:01
• 0 voto