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Lavanya Nagulapalli

Entrou em 22 de set. de 2022

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Última atividade em 01 de nov. de 2022

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Lavanya Nagulapalli comentou,

ComentárioTicket basics

I am a support agent and I have a request from customer asking himself to be CCed  in every ticket his team raises from his Organization. I am not sure if we have that feature to keep the requested customer CCed by default?!

The only option I could think of is to manually cc him in every Zendesk ticket raised by his Organization or he may have to ask his team to CC him while they raise a support ticket with us.

Could you clarify?

Exibir comentário · Publicado 22 de set. de 2022 · Lavanya Nagulapalli

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