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Sarah Urban

Entrou em 22 de mai. de 2022

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Última atividade em 09 de out. de 2023

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Atividade mais recente por Sarah Urban

Sarah Urban comentou,

ComentárioHow to manage phone numbers in Talk

Hello Joyce - We are still having the same issue. We have been trying for 6 months. Any update?

Exibir comentário · Publicado 09 de out. de 2023 · Sarah Urban

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Sarah Urban comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Thank you for the update Chris Drylie! Do we have a timeline?

Exibir comentário · Publicado 09 de dez. de 2022 · Sarah Urban

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Sarah Urban comentou,

ComentárioAdditional ticket channels
Hello! Does anyone know - What causes the issue where the 
option to Call the Customer is not in the Ticket?
Is it because to many people are using the current line? Thank you!

Exibir comentário · Editado 13 de out. de 2022 · Sarah Urban

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Sarah Urban comentou,

ComentárioLive chat agent guide

Hello -

I am trying to go through "Transferring a Chat" to another agent and I do not see the "Chat window's Actions drop-down menu." Is this in Zendesk Support - in the Ticket that opens when you accept the chat? Thanks for the help!

Exibir comentário · Publicado 16 de jun. de 2022 · Sarah Urban

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Sarah Urban comentou,

ComentárioHow to get help with phone call problems in Talk

Hello - I am having the same issue as Jakub  reported. Does anyone know the solution to the Talk icon not appearing in Zendesk Support? We can not change to be available. All our settings and permissions appear to be correct in Admin. Thank you.

Exibir comentário · Publicado 07 de jun. de 2022 · Sarah Urban

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Sarah Urban comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way of doing something like this in Zendesk?

Thank you,

Sarah

Exibir comentário · Publicado 03 de jun. de 2022 · Sarah Urban

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