Puneet DOC

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We have the exact same requirement and glad to find its not unique. Many have requested this already since 2009 and 14 yrs on, its still not been actioned by Zendesk.    Don't know what else will i...

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• Puneet DOC
• Criado 22 de agosto de 2023 23:21
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Dashboard "Updates to your tickets" mark checked

I've just realized that the notifications feature on this very Zendesk Community page works well (Bell icon top right corner - Selective clear // Dismiss all // no action - all alerts stay), wonder...

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• Puneet DOC
• Criado 29 de julho de 2022 01:46
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Dashboard "Updates to your tickets" mark checked

Hi Zendesk, We are soon to migrate to Zendesk, and were directed here by our ZD expert, for a similar feedback we had from our UAT sessions.  I see this post was created back in Feb' 2015. What vol...

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• Puneet DOC
• Editado 29 de julho de 2022 01:21
• 0 voto