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Kristian Tungland

Entrou em 05 de mai. de 2022

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Última atividade em 06 de jul. de 2023

I work as a System Improvement Specialist in Easee!

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Atividade mais recente por Kristian Tungland

Kristian Tungland comentou,

ComentárioTicket customization

I belive the introduction to Contextual Workspaces is a bit misleading. Thinking about what you, Hervin, said in December 23, 2021 - the text in the intro is not correct:

"With contextual workspaces, agents only see the macros and forms they need for the ticket they’re solving."

From this I believed that setting a contextual workspace with a selected ticket form, would lead to the agents "only seeing that form", like the text says.

Sadly, that wasn't the case.

Exibir comentário · Editado 05 de jul. de 2023 · Kristian Tungland

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Kristian Tungland comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Would love to have a feature like this! This should be available. We have the same issue with release notes and updates not needed to be shown in the search results.

Exibir comentário · Publicado 05 de jun. de 2023 · Kristian Tungland

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Kristian Tungland comentou,

Comentário na comunidade Feedback - Admin Center

Thank for letting me know of the workaround, Daniël Nieuwendijk

Exibir comentário · Publicado 09 de mai. de 2023 · Kristian Tungland

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Kristian Tungland criou uma publicação,

Publicação Feedback - Admin Center

When is automations going to be updated to the "new GUI" that triggers have? By this I am mainly talking about the lack of "type to search" function when choosing/finding what conditions you want to apply. We have a lot of ticket fields, and it's very hard to find them when you have no ability to search in the list (browser search does not work either).

Publicado 08 de mai. de 2023 · Kristian Tungland

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Kristian Tungland comentou,

ComentárioMultiple language support

Andrew Chu - did you figure out the answer to your question?

And also, having a trigger that does this every time (yes, you can put it to "Ticket is Created", but still) seems a bit "harsh". Let's say that a trigger changes the language of a French speaking end-user to "English", only because of a condition you set (that can never be 100% correct). Later that end-user contacts support to change language back to French --> The next time this end-user submit's a ticket the same way, it would only change the language back to English. There's a vicious circle for ya... Zendesk: Any suggestions?

Exibir comentário · Publicado 10 de jan. de 2023 · Kristian Tungland

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Kristian Tungland comentou,

Comentário na comunidade Q&A - Objects, workspaces, and rules

Have anyone figured out how to get the suggestion list to show and suggest articles? 

Martin Sachs or William Grote?

Exibir comentário · Publicado 31 de ago. de 2022 · Kristian Tungland

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Kristian Tungland comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I agree! Have tried to find a way to do this - but it is not possible. It's either manual work for admin (updating trigger with the specific agent who does not want it) or agent (filter email). 

Exibir comentário · Publicado 31 de mai. de 2022 · Kristian Tungland

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Kristian Tungland comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tiresome to find the correct dynamic content when you need to make an update or have a look at it. There are also no URL to a dynamic content, so you can't add a specific URL to a DC in another system. 

Exibir comentário · Editado 08 de jun. de 2022 · Kristian Tungland

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